FAQs Frequently Asked Questions
What types of payment does Hessen Medical Ltd accept?
Wire and bank transfers, cash up to fifteen thousand pounds, credit cards with a four percent charge, and PayPal with a five percent PayPal fee.
Is there someone I can talk to about the items I want to sell?
Yes, we are ready to talk with you. Visit our Contact Us page, call us on +44 7459 303226, or email info@hessenmedical.com.
I submitted my form with what I want to sell, now what?
We will generate a quote within 24 hours.
Do you provide tracking information?
Yes, check your email. We will send you an email with a link to track your order after the items have been shipped from our premises.
Do you test your products?
We thoroughly test and clean all of our products when they arrive at our warehouse and before they are packed and shipped.
Can I pick up my order?
You are more than welcome to pick up your order. Please coordinate accordingly with your sales representative to ensure a smooth pick up process.
What payment methods does Hessen Medical Ltd accept?
Hessen Medical accepts bank transfers, credit card payments, subject to a four percent processing fee, and PayPal payments, subject to a five percent fee. Please contact us before purchasing used or refurbished medical equipment to confirm available payment options and any applicable charges.
Who can I speak to about selling used medical equipment?
Yes. If you would like to sell used medical equipment, surplus hospital equipment, or decommissioned devices, please visit our Contact Us page, call us on +44 7838577875, or email info@hessenmedical.com. Our team will review your equipment and advise on the next steps.
What happens after I submit equipment details to sell?
Our team will review the brand, model, condition, accessories, serial number, and photographs provided. We aim to respond with the next steps or a potential quotation within 24 hours, subject to receiving sufficient information.
Do you provide tracking for medical equipment deliveries?
Yes. Once your order has been dispatched, we will email tracking information when it is available. Please contact our team for updates on larger, specialist, or freight shipped medical equipment.
Do you test refurbished and used medical equipment?
We inspect, test, and clean equipment when it arrives at our warehouse and again before it is packed and dispatched. Testing and refurbishment requirements vary by product, so please contact us for information about a specific item.
Can I collect medical equipment from your warehouse?
Yes. Collection is available by prior arrangement. Please coordinate with your sales representative before travelling so that your equipment is prepared and ready for collection.